Derana London Star: LONDON STAR NEW YEAR'S EVE DINNER DANCE

Monday 28 November 2011

LONDON STAR NEW YEAR'S EVE DINNER DANCE

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Terms & Conditions

DERANA LONDON STAR VOTING TERMS AND CONDITIONS

1. General Voting Guidelines
Viewers can vote by premium rate SMS service only, by dialling the numbers as specified in the Derana London Star programme (the ‘Programme’). Viewers in the United Kingdom can vote for whichever contestant (as indicated in the Programme) they want to keep in the competition.
Each SMS vote costs one standard network rate plus £1. Please ask permission from the bill payer prior to voting and please dial carefully and sensibly. There will be no refunds for the cost of any incorrect SMS sent.
Derana London Star is committed to operating viewer voting fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors. Hence, Derana London Star and the producers of the Programme reserve the right to discount votes if they have reasonable grounds to suspect, at their sole discretion, that fraudulent voting has occurred, such that is designed to excessively manipulate the outcome of the vote. While you may vote as many times as you like, Derana London Star believes that any votes, which are received from any one recognised number in excess of 500 for one contestant, are deemed to be designed to excessively manipulate the outcome of the vote and are unfair to other users and other contestants. Therefore if you vote more than 500 times for one contestant, we reserve the right to disqualify any votes made above that number, having regard to all circumstances and information available to Derana London Star at the relevant time.
If a contestant is unable to or is prevented from performing fully in the Programme due to medical reasons, or for other reasons which are beyond the control of Derana London Star and/or the producers of the Programme, then the producers of the Programme will decide whether that contestant will continue in the competition, having regard to all circumstances and information available to them at the relevant time. The producers of the Programme will in their sole discretion determine if another contestant may be allowed to enter the competition.
Vote lines are opened and closed as specified on the Programme. Votes made or received outside of these specified times will not be counted and may be charged. Voting times are liable to change and Derana London Star may suspend, withdraw or re-set voting at its sole discretion at any time. Derana London Star may in its sole discretion at any time change the rules for voting.
Derana London Star , the producers of the Programme, their agents and sub-contractors do not accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider, software or otherwise which may result in any vote being lost or not properly received, registered or recorded.
The result of the vote will be established from all votes received by the producers of the Programme at the time when the result is calculated, after the lines have closed. Please note that votes which have not been received by the producers of the Programme at the time when the result is calculated will not be counted but may still be charged.
Derana London Star cannot promise that the phone lines will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. The system and/or service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the reasonable control of Derana London Star, their agents and sub-contractors, and will not be liable to you or to any other person in the event that all or any part of the system and/or service is discontinued, modified or changed in any way.
Derana London Star will not have a say in the outcome of the vote. In the event that the outcome of a vote cannot be reasonably determined because of a technical failure or other circumstance beyond the reasonable control of Derana London Star, the producers of the Programme, their agents or sub-contractors, then the judges’ decision will determine which contestant stays or leaves the competition or any other decision which the vote would have determined. The judges’ decision will be final.
Nothing in these terms and conditions restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

2. Guidelines for Voting by SMS
To vote by SMS, you may send the SMS to number 82085, as displayed on the Programme, and listen to the instructions given in a short message.Each SMS vote costs one standard network rate plus £1.
Please note that as with any popular voting show, there are always very high SMS volumes when the voting first opens. Anyone having difficulties getting through to the voting lines should wait and then try to SMS again within voting times only.

3. Queries/Complaints
If you have a query or complaint about voting, you may register it with Derana London Star who can be contacted by phone on 0208 958 0200, or by email at dreamstarlondon@hotmail.co.uk. You may need to give the following information:
(a) Your Name (b) The telephone number of the phone you sent SMS from (c) The date(s) and time(s) you SMS when you experienced problems (d) If possible, your telephone network operator, e.g. BT, Cable & Wireless, Virgin Media (e) The name of the region/town in the UK you are sending SMS from (f) The nature of the problem you have experienced when sending SMS (g) A contact telephone number you can be reach on if different from (b) above

Monday 28 November 2011

LONDON STAR NEW YEAR'S EVE DINNER DANCE

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